{"id":2546,"date":"2020-06-29T15:30:28","date_gmt":"2020-06-29T14:30:28","guid":{"rendered":"https:\/\/acceleratedpayments.com\/?p=2546"},"modified":"2020-06-30T11:06:36","modified_gmt":"2020-06-30T10:06:36","slug":"time-out-with-taruni-kotwal","status":"publish","type":"post","link":"https:\/\/acceleratedpayments.com\/en_us\/time-out-with-taruni-kotwal\/","title":{"rendered":"Time out with….Taruni Kotwal"},"content":{"rendered":"

Taruni Kotwal<\/em><\/strong> is Client Management Associate at Accelerated Payments.  She moved from India to Ireland to do her Masters in Strategic Management and Planning after which she joined Accelerated Payments.  <\/em><\/p>\n\n\n\n

Taruni thanks for talking to us today\u2013 firstly can you tell us what you do?<\/strong><\/p>\n\n\n\n

I\u2019m part of the Client Management Team at Accelerated Payments and my job is to manage the onboarding process of new clients, build effective communication channels with buyers, review transaction documents and ensure all receivables are paid on time and all parties are kept fully informed.\u00a0\u00a0I also assist in creating new procedures and document existing processes into SOPs. I work closely with\u00a0management and the sales team to resolve any queries and issues to make sure we achieve high customer satisfaction.<\/p>\n\n\n\n

Sounds like you\u2019re busy! Is it pretty challenging managing clients and projects?<\/strong><\/p>\n\n\n\n

Well I\u2019m the main contact person for my set of clients which means that they come to me with any questions they have.\u00a0\u00a0There can be lots of different questions usually from new clients around fees, the contract, settlements, how to upload their receivables, a ticket they\u2019ve raised on the portal,\u00a0\u00a0so the challenge for me is really around the variety, the sheer scope of the types of questions that you get. I don\u2019t have deep expertise in every single aspect but I have a team of experts to help me so I can quickly resolve queries and make things as smooth as possible for my clients.<\/p>\n\n\n\n

How much interaction do you have with your clients?<\/strong><\/p>\n\n\n\n

Once I have a client set up I keep track of their activity on the portal and I\u2019ll deal with any emails or calls from them with specific queries. It could be end of month and the client might need funds quickly for payroll or operational costs\u00a0\u00a0\u2013 but I understand that and work with them on it so that receivables are funded quickly and smoothly.\u00a0\u00a0My priority is to understand the needs of my clients by remaining in touch with them on a daily basis.<\/p>\n\n\n\n

You\u2019re two years working with Accelerated Payments \u2013 what do you like about it?<\/strong><\/p>\n\n\n\n

One thing I really like is that I have my own book of clients to manage which gives me authority over the job that I\u2019m doing.\u00a0\u00a0Dealing with different clients and different transactions everyday hones my strategical and analytical capabilities. I\u2019m talking with CEOs, directors and positions like that and you don\u2019t normally get that kind of opportunity on a daily basis.\u00a0\u00a0They have confidence in me to get their receivables funded as soon as possible and that gives me great satisfaction.<\/p>\n\n\n\n

We\u2019re still in lockdown without the office to go to.  How are you finding remote working?<\/strong><\/p>\n\n\n\n

I would say that working from home has increased my productivity \u2013 Since traveling time is saved so I have more time to do different projects. Being a workaholic I enjoy my work and lockdown situation has not dispirited me!<\/p>\n\n\n\n

It\u2019s important then for you to take time out and relax \u2013 outside of work what do you love to do? <\/strong><\/p>\n\n\n\n

I am an extrovert, I want to make friends and explore new places.  I love to go on adventure trips to new places and I like to get out of my comfort zone.  Before the lockdown I had made a trip to India ,Italy , Slovenia ,Croatia and Romania. But I also use my spare time to reflect and introspect  \u2013 following a daily regime of walking and meditation keeps my mind and body fit.   I\u2019m also studying for my QFA(Qualified Financial Adviser) exams so I\u2019m keeping myself busy!<\/p>","protected":false},"excerpt":{"rendered":"

Taruni Kotwal is Client Management Associate at Accelerated Payments.  She moved from India to Ireland to do her Masters in Strategic Management and Planning after which she joined Accelerated Payments.   Taruni thanks for talking to us today\u2013 firstly can you tell us what you do? I\u2019m part of the Client Management Team at Accelerated Payments and my […]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[35],"class_list":["post-2546","post","type-post","status-publish","format-standard","hentry","category-uncategorised","tag-accelerated-payments"],"acf":[],"_links":{"self":[{"href":"https:\/\/acceleratedpayments.com\/en_us\/wp-json\/wp\/v2\/posts\/2546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/acceleratedpayments.com\/en_us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/acceleratedpayments.com\/en_us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/acceleratedpayments.com\/en_us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/acceleratedpayments.com\/en_us\/wp-json\/wp\/v2\/comments?post=2546"}],"version-history":[{"count":4,"href":"https:\/\/acceleratedpayments.com\/en_us\/wp-json\/wp\/v2\/posts\/2546\/revisions"}],"predecessor-version":[{"id":2554,"href":"https:\/\/acceleratedpayments.com\/en_us\/wp-json\/wp\/v2\/posts\/2546\/revisions\/2554"}],"wp:attachment":[{"href":"https:\/\/acceleratedpayments.com\/en_us\/wp-json\/wp\/v2\/media?parent=2546"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/acceleratedpayments.com\/en_us\/wp-json\/wp\/v2\/categories?post=2546"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/acceleratedpayments.com\/en_us\/wp-json\/wp\/v2\/tags?post=2546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}